![]() There’s no official rulebook or ancient tome for email etiquette, but almost every written or unwritten rule we follow falls into one of a few main categories.Įmail etiquette is all about adhering to these principles: Don’t waste peoples’ time.Įmail can be a graciously efficient medium, but it can also be an agonizingly tedious one. Train your team members in the art of email. Invite alternative means of communication if necessary. ![]() Articulate key action items and/or takeaways separately. Never send more than three follow-ups (unless specifically instructed otherwise). Do follow up with busy people (after 48 hours). Don’t share personal or confidential information. Understand that cultures write (and read) differently. Use a signature that includes your contact information. Greet and close in a way appropriate for your audience. Compress and/or resize attachments when you can. Don’t send more than three attachments on a single email without warning. Provide a warning if and when sending a large attachment. Follow the mutual relationship of reply speed and length. Reply within 1 business day (if you can). Always re-read emails before sending them. Use bullet points, lists, and paragraph breaks to make things easier on your readers. Use bold and italics to clarify meaning or draw attention. Don’t use all caps or exclamation points to make a point. Keep your messages concise and to the point. Keep it to one email (thread) per subject. Respect the difference between “To” and “CC.” Introduce yourself if you haven’t yet met. ![]() Use an appropriate email address for yourself.
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